Support

One of these may be the answer. If it is not, write to us.

Getting in touch

Write to [email protected]. Japanese or English is fine.

We aim to answer within two working days.

If you are reporting a fault, saying whether it happened on the iPhone or in a browser, and what you had just done, makes it much quicker to fix. There is no need to send us anything anybody wrote.

Cancelling

If you subscribed in the app, cancel in iPhone Settings → your name → Subscriptions. App Store subscriptions are held by Apple, so we cannot cancel one for you.

If you subscribed on the site, cancel from Manage billing on your account page.

Either way, it keeps working until the end of the period you have paid for.

Deleting your account

In the app: Settings → Account → Delete account. On the site: your account page. Conversations, readings, images and your sign-in all go, and it cannot be undone.

A subscription bought in the App Store has to be cancelled there as well.

The daily limit

Three readings a day are free, and the count starts again the next day. Premium raises it to sixty a day — a ceiling against a script rather than a ration.

If you are told the service is busier than usual, that is not your allowance — it is the whole service's ceiling for the day, and it resets tomorrow.

Trouble signing in

If the code does not arrive, check your spam folder. If it still is not there, write to us with the address you are trying to use.

Signing in loads a human check from Cloudflare. An extension or a corporate network that blocks it will stop the code from being sent.